Not the content youre told you get

Contacted Acoustic Guitars customer service PRIOR to purchasing a subscription in the Apple store to ensure Id be able to access their website subscriber content as well. They stated (in writing) Id be able to. Guess what? Subscribed and I couldnt. Contacted AG customer service by phone instead of emailing so I could speak to someone instead of waiting for an email reply. Their answer? "We dont know". That included the supervisors answer as well. Really? Isnt customer service the public face of the company? I was told to call the Apple store to find out AGs policies. I wondered "Why? Does Apple publish your magazine? Set your policies? Run your company? You dont know what you company sells, or how? Really?" Sterling customer service by any measure. Bottom line, you only will have access to the digital magazine if you buy it here. Not the archived video lessons or articles that actually make subscribing to AG valuable or useful. Otherwise, subscribe through the AG website and save yourself some pain...

Big Poppa Robb about Acoustic Guitar Magazine, v2.5.8